We want your Auralith products to arrive in good condition.
Leaking, broken or spoiled products
If your bottle leaks, arrives broken, or your serum is spoiled, contact us within 14 days of delivery. You may choose a refund or a replacement for the affected product.
How to contact us
Email info@obsidianbio.ca with your order number, the affected product and a description of the issue. Please contact us before sending any product back so we can arrange the next steps.
Change-of-mind returns
We do not accept change-of-mind returns.
This policy does not limit any rights you have under applicable consumer protection law.