Shipping policy

Last updated: October 23, 2026

SHIPPING DESTINATIONS AND RATES

We currently offer the following flat shipping rates:

• Canada: $20 CAD
• United States: $50 CAD

Available destinations are determined by the countries enabled at checkout. Any duties, taxes, customs charges, or import fees assessed by the destination country are the customer’s responsibility unless stated otherwise at checkout.

PROCESSING TIME

Orders are normally processed and dispatched within two business days after payment has been received.

Business days are Monday through Friday, excluding statutory holidays. Orders placed on weekends or holidays begin processing on the next business day. For example, an order placed on Friday may be dispatched on Monday or Tuesday.

This processing window refers to the time required to prepare and dispatch your order. It does not include carrier transit time or guarantee a delivery date.

DELIVERY TIMES

Delivery time depends on the destination, carrier, and service selected when the shipping label is created. Carrier estimates are not guaranteed, and delays may occur because of weather, customs, service disruptions, or other circumstances outside our control.

TRACKING

When tracking is available, we will send it to the email address provided with your order after the shipment has been prepared. Chit Chats and its carrier partners may transport and deliver orders.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Contact info@obsidianbio.ca immediately if you notice an error.

If an order has not yet shipped, we will try to correct the address. We cannot guarantee changes after the order has been processed. Additional shipping charges may apply if a parcel is returned because of an incomplete or incorrect address.

DAMAGED, LEAKING OR SPOILED PRODUCTS

If your bottle arrives broken, leaking or spoiled, contact info@obsidianbio.ca within 14 days of delivery. Include your order number, a description of the issue, and photographs if available. You may choose a refund or replacement for the affected product once the issue is confirmed.

LOST OR DELAYED PARCELS

If tracking has not updated or your parcel is significantly delayed, contact us, and we will help investigate with the carrier. Carrier investigations can take time. Refunds or replacements for lost parcels will be considered after the carrier confirms the outcome of its investigation.

CONTACT

Email: info@obsidianbio.ca
Business: Auralith / Obsidian Bio
Location: Alberta, Canada